This policy is part of our Terms of Service. It explains how cancellations, rescheduling, weather issues, and refunds work for paid rentals. Custom event quotes may include different terms stated in your quote.
1. How to cancel or change a booking
Email [email protected] as soon as possible with your name, rental date(s), and order/confirmation details. The notice time is measured from when we receive your email.
2. Customer cancellations
- 7 or more days before your scheduled delivery/start: full refund of the rental amount paid to us, minus any non-refundable third-party processing fees we cannot recover.
- 3–6 days before: 50% refund of the rental amount paid to us (or you may request a one-time reschedule to an available date within 60 days, subject to availability).
- Fewer than 3 days before, no-shows, or failure to provide access: no refund.
“Days” means calendar days before the rental start date/time for your package.
3. Rescheduling
- We will try to accommodate one complimentary reschedule if you request it at least 3 days before your start time and a suitable date is open.
- Later reschedule requests are treated like a cancellation under the schedule above, unless we agree otherwise in writing.
- Holiday and peak dates may have less flexibility.
4. Weather & safety
Mountain weather and road conditions can affect safe delivery and operation. If we determine delivery or operation is unsafe (for example, severe storms, fire restrictions, road closures, or site hazards):
- We will offer to reschedule to an available date at no extra rental charge, or
- Provide a full refund of the rental amount paid to us if a mutually acceptable new date cannot be found.
Mild cold, light snow, or wind that does not prevent safe delivery is not automatic grounds for a free cancellation. If you cancel for personal weather preference, the customer cancellation schedule in Section 2 applies.
5. Cancellations by Mobile Sauna Therapy
We may cancel or refuse a rental if:
- The location is outside our service area or unsafe/inaccessible
- Equipment becomes unavailable due to mechanical issues, damage, or emergency
- The waiver is not signed
- We reasonably believe the booking information was fraudulent or the rental would violate law or these Terms
If we cancel for reasons other than your breach, you will receive a full refund of amounts paid to us for that rental, or a free reschedule when possible.
6. Refund method & timing
- Refunds are returned to the original payment method when possible (typically via PayPal).
- Processing can take several business days depending on PayPal and your bank.
- We cannot refund fees that PayPal or another processor keeps and does not return to us.
7. Damage, cleaning & extra time
Refunds do not cancel charges you may owe for damage, missing items, excessive cleaning, or rental time extending past your package because of your or your guests’ actions. Those amounts may be invoiced separately.
8. Contact
Questions: [email protected]